Refund Policy

1. Overview

This Refund Policy governs the process and conditions under which refunds are granted for the IPTV services provided by UK-Streams (“UK-Streams”, “we”, “us”, or “our”). Our aim is to ensure a clear understanding of our refund process and to provide customer satisfaction while maintaining fair business practices.

2. Refund Eligibility Period

• 7-Day Refund Policy: Customers who subscribe to our IPTV services are eligible to request a full refund within Seventh (7) calendar days from the date of their initial subscription purchase.

3. Conditions for Refund

• Refund Request: To initiate a refund, customers must contact our support team within the seven-day period. The request should include the customer’s name, account details, and the reason for the refund.
• Non-Transferable: The refund policy is applicable only to the original subscriber and is non-transferable.
• Payment Method: Refunds will be processed using the original payment method used at the time of purchase.
• Processing Time: Once a refund request is approved, the refund process may take up to 5-10 business days to be reflected in the customer’s account.

4. Non-Refundable Circumstances

• Renewals: The seven-day refund policy does not apply to subscription renewals. Only the initial subscription purchase is eligible for a refund under this policy.
• Partial Refunds: We do not offer partial refunds for unused portions of the subscription period once the seven-day period has elapsed.
• Technical Issues: If the refund request is due to technical issues, we encourage customers to contact our support team for assistance before requesting a refund. We are committed to resolving technical problems that are within our control.

5. Cancellation of Service

• Subscribers wishing to cancel their service after the seven-day period must follow the cancellation procedures outlined in our Terms of Service. No refunds will be granted for cancellations made after the seven-day refund period.

6. Contact Information

For refund requests or queries regarding this Refund Policy, please contact our customer support team at:

Email: [email protected]

7. Policy Amendments

UK-Streams reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or notification to our users.